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vo11x has pulled together the questions we hear most — about deposits via bKash, Nagad and Rocket, account access, transaction records, and what to do when something doesn't go as expected. Check the sections below before reaching out to support.
Most questions we receive fall into a handful of clear categories: how to fund your account, how to request a withdrawal, what happens when a payment is pending, and how to recover access if you're locked out. This FAQ is organised around those real situations, not a generic checklist. Each answer is written to reflect what you'll actually see inside your account — the payment screen, the transaction history tab, and the support route shown at the bottom of the page. If your bKash transfer shows as sent but hasn't reflected in your account balance, for example, the steps you need are in the deposits section below.
Four areas cover nearly every question we see. Knowing which one applies to your situation gets you to the right answer faster — and your account's transaction history is almost always the starting point.
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Some situations need a direct conversation. If you've read the relevant FAQ section and your account issue remains unresolved, the three routes below are what we publish and actively monitor. Always have your transaction reference number ready — it's visible in the transaction history tab of your account and is the single fastest way for our team to locate your record.
Open the chat widget from any page while signed in. This is the fastest path for deposit or withdrawal queries — your signed-in session links your account automatically so you don't need to repeat your details. Available via mobile browser and desktop.
Send your question to the support address listed on the Contact page. Include your registered mobile number and the transaction reference from your account history. Email suits detailed account queries where you need a written record of the response.
The Help Centre in your account menu holds step-by-step answers for the most common payment and access situations. Check it before contacting us — it is updated when payment processes change, so the steps shown there reflect the current flow.
FAQ pages that go stale are worse than no FAQ at all. Here is how we make sure what you read here matches what you experience inside your account — so you're not following outdated steps.
Every answer in this FAQ is written against the actual account screens and payment flows we run — not a generic template. When a payment step changes, the relevant FAQ answer is updated before the change goes live, so the instructions stay in sync with what you see.
bKash, Nagad and Rocket each have their own confirmation flow. Our FAQ answers describe what each wallet shows at each stage, so you know whether a pending status is normal or needs follow-up. We don't flatten all three into one generic answer.
We anchor every payment answer to your transaction history because that record is what both you and our support team can verify. If an answer says 'check your transaction record', we mean the specific tab inside your signed-in account — not a vague suggestion to look around.
You won't find made-up processing times or invented fee structures in this FAQ. Where timing or limits depend on the wallet provider or your account status, we say so directly rather than stating a number we can't stand behind.
The three supported wallets work differently at the confirmation stage, and that difference is the source of most payment questions we receive. Knowing which wallet you used — and what its confirmation screen looks like — helps you follow the right FAQ answer rather than the wrong one.
bKash sends a confirmation SMS to your registered number. Your account balance should update after that SMS arrives. If it does not, the deposit FAQ section covers the exact steps — starting with your transaction record inside the account.
Nagad confirmation appears inside the Nagad app as a transaction notification. Cross-reference that notification reference with the pending entry in your vo11x transaction history. If they match and the balance hasn't updated, follow the FAQ steps for Nagad deposits.
Rocket payments are confirmed via a PIN-entry step inside the Rocket interface. Once that step is complete, a reference number is shown. Keep that reference — it is the number to quote if you need to raise a query through live chat or email support.
Withdrawal requests for bKash, Nagad and Rocket all begin in the same place: the withdrawal tab inside your account. The fields shown there are specific to the wallet you select. The FAQ withdrawal section walks through each stage of that screen.
Beyond payment questions, a few account features come up repeatedly in the questions we receive. These are worth knowing before you need them — they shape how you navigate deposits, records and support in practice.
Every deposit and withdrawal you make is logged here with a reference number, timestamp and status. This tab is your first stop before contacting support — our team works from the same record, so quoting the reference number cuts resolution time significantly.
vo11x runs fully in your mobile browser without a separate download. Your account, payment screens and transaction history are all accessible from the same browser session on any Android or iOS device. No app installation is needed to manage your wallet or check a payment status.
Some withdrawal requests trigger an account verification step. The fields and documents required are shown directly on the withdrawal screen when this applies. The FAQ verification section explains what each field expects so you can complete it in one go.
If you can't log in, the account recovery path starts on the login screen itself — there is a visible recovery link below the password field. The FAQ login section walks through what each recovery option does and when each one applies.
These are the questions we see most often across deposits, withdrawals, account access and transaction records. Each answer reflects the current account flow — if a step we describe looks different on your screen, use live chat so we can check whether your account has a different status applied.
Open the transaction history tab in your account and check whether the deposit shows as pending or failed. If it shows pending, wait for the bKash confirmation SMS on your registered number. If it shows failed or is not listed at all, contact support via live chat with the bKash transaction reference visible in your bKash app.
Go to the withdrawal tab inside your account, select Nagad as the destination, and complete the fields shown — these include your registered Nagad number and the amount. The screen shows the limits that apply to your account. Once submitted, a reference entry appears in your transaction history so you can track the status.
A processed status on our end means the request has left our system. Rocket wallet crediting depends on the Rocket network at the time of transfer. Check your Rocket transaction history first. If more time has passed than the Rocket app suggests is normal, contact us by email with your withdrawal reference number from the transaction history tab.
You can select a different wallet each time you submit a withdrawal request — the wallet choice is made on the withdrawal screen, not locked to your account permanently. If a wallet option appears greyed out, your account verification status may affect which options are active. The FAQ verification section covers what that step requires.
On the login screen, use the recovery link shown below the password field. Depending on your account setup, recovery may go to your registered mobile number or email address. Follow the steps shown on that screen exactly. If the recovery flow does not complete, reach the support team via live chat — they can check your account status and confirm the correct recovery path.
Sign in, then open the transaction history tab from your account menu. Every deposit and withdrawal entry shows a reference number, the date, the wallet used and the current status. Copy the reference for the transaction in question — that is the number our support team will ask for when you contact us through live chat or email.